Refund policy

At Mallee & Stone, we want you to love your purchase. If something isn't quite right, please get in touch and we'll do our best to help.

Change of Mind

We accept returns for eligible change-of-mind purchases within 30 days of delivery, provided the item:

• Is unused and in original condition
• Has not been damaged, washed or altered
• Is returned with its original packaging where applicable
• Is suitable for resale

Please contact us before sending anything back so we can provide return instructions.

Change-of-mind return postage is the responsibility of the customer.

Once the returned item has been received and inspected, we will process the approved refund to the original payment method.

Original shipping costs are non-refundable for change-of-mind returns.

Sale Items

Sale items are eligible for return for change of mind unless otherwise clearly stated on the product listing.

Australian Consumer Law rights still apply to sale items.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or is not the item you ordered, please contact us as soon as possible at hello@malleeandstone.com.au with your order number and photographs of the issue.

We will assess the issue and work with you to provide an appropriate remedy.

Your rights under the Australian Consumer Law are not affected by this policy. Australian Consumer Law consumer guarantees apply automatically to eligible purchases and cannot be excluded by a store's return policy. Depending on the circumstances, a remedy may include a repair, replacement or refund.

Items Damaged in Transit

Please inspect your order as soon as it arrives. If your item has been damaged during delivery, please contact us promptly with photographs of the packaging and item so we can assist with resolving the issue.

Furniture & Large Items

Due to the nature and size of furniture and larger items, please carefully check product dimensions and specifications before purchasing.

Furniture marked Local Pickup Only must be collected from our Gnowangerup location unless an alternative delivery arrangement has been agreed with Mallee & Stone before purchase.

How to Request a Return

Please email hello@malleeandstone.com.au with:

• Your name
• Order number
• Product you wish to return
• Reason for the return
• Photographs, where relevant

Please do not send items back without contacting us first.

Refunds

Approved refunds will be processed to the original payment method.

Once a refund has been processed, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If you have any questions about a return or refund, please contact us at hello@malleeandstone.com.au